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Refund Policy
Last updated: December 14, 2025
✓ 7-Day Money-Back Guarantee
Not satisfied? Get a full refund within 7 days of your purchase. No questions asked.
Our Commitment
At PixelForge, operated by WISKING HEALTHCARE GROUP LTD, we want you to be completely satisfied with our AI image generation service. If our Service doesn't meet your expectations, we offer a straightforward refund process.
Refund Eligibility
✓ Eligible for Full Refund
- First-time subscribers within 7 days of initial purchase
- Service outages exceeding 24 consecutive hours
- Billing errors or duplicate charges
- Technical issues preventing access to core features
✗ Not Eligible for Refund
- Requests made after 7 days from purchase (except billing errors)
- Accounts terminated for Terms of Service violations
- Dissatisfaction with AI-generated image quality (subjective)
- Failure to cancel before automatic renewal
- Previous refund already claimed on the same account
How to Request a Refund
1
Contact Support
Email us at support@pixelforgeai.online with the subject "Refund Request"
2
Provide Information
Include your account email, purchase date, and reason for the refund
3
Receive Confirmation
We'll review your request and respond within 2 business days
4
Get Your Refund
Approved refunds are processed within 5-10 business days to your original payment method
Subscription Cancellation
You can cancel your subscription at any time:
- Through your account dashboard under "Settings" → "Billing"
- By contacting support@pixelforgeai.online
Upon cancellation:
- Your subscription remains active until the end of the current billing period
- No further charges will be made
- You retain access to generated images
Partial Refunds
In certain circumstances, we may offer partial refunds:
- Pro-rated refund for extended service outages
- Partial refund for downgrading from monthly to weekly plan
Chargebacks
We encourage you to contact us directly before initiating a chargeback with your bank. Chargebacks result in:
- Immediate account suspension
- Loss of all generated content
- Potential ban from future services
We're committed to resolving issues fairly and quickly through our support channels.
Contact Us
Refund Requests
WISKING HEALTHCARE GROUP LTD
Email: support@pixelforgeai.online
Response Time: Within 2 business days
Refund Processing: 5-10 business days
© 2025 WISKING HEALTHCARE GROUP LTD. All rights reserved.